Holster Manufacturing Defects: Manufacturing defects are 100% covered either by refund upon receipt of the holster, or remade/reworked upon receipt of the holster. If a manufacturing defect is found after a 60 day period after receiving a holster, warranty policy does not apply. The customer will be provided with a printable return shipping label.
Holster Cosmetic Defects from Use/Misuse: A&R does not warranty cosmetic blemishes to holsters from use or misuse. Holsters are wear items and are subjected to variety of stresses, strains, and environmental effects.
After receiving a holster and you find that you need a different sized belt loop; contact us through email for payment and shipping instructions. A nominal fee will be required for cost and shipping of new hardware.
Shapeways Store EDC Products: If you receive a product with a manufacturing defect from our Shapeways Store, please follow the steps outlined on Shapeways.com/terms_and_conditions for customer service help. In most cases, Shapeways will send a replacement product without return receipt needed.
Customers will be charged a restocking fee of 10% of the value of goods for any unshipped product refunded after the 48 hour grace period, and an inspection and repacking fee of 30% will be charged for any non-defective product that has been received by the customer.