Establish Comms
FAQS
Warranty is 30 day and there is a purchasable lifetime warranty that covers the holster (no questions asked).
Production & Orders
What is the current lead time?
Standard Lead Time: Custom Holsters 3-5 weeks
Quick Ship Items: 5-7 Business Days.
Please note that lead times are estimates based on current volume and can fluctuate.
Can I rush my custom Kydex® order?
Rush Shipping is typically available in custom holster builders. During holiday season rush may be disabled.
Cancellation/Refund Policy
Holster orders can be cancelled within 24 hours without any fees. After 24 hours fee is assessed based on the product ordered and production status.
Return/Exchange Policy
For orders that have been received:
Quick Ship holsters may be eligible for return or exchange with a fee on a case by case basis.
Custom Holster (3-5 week lead time) sales are final once an order has been received. If you have an issue with the product you received please reach out to customer service.
I made a mistake on my order. Can I change it?
If you catch it immediately (within 24 hours), submit a ticket using the form on this page with the subject “Order Change.” If the order has already entered production, changes may not be possible.
Fitment & Specs
Are your holsters Suppressor Sight / Threaded Barrel ready?
AFFIRMATIVE. All ANR Design holsters accommodate suppressor height sights (up to .45″) and threaded barrels by default.
My gun isn’t on the list. Can you make it?
If it is not on the dropdown menu, we do not currently have the mold for it. We cannot make custom one-off holsters for firearms we do not possess molds for.
My holster is too tight/loose. How do I fix this?
Most of our holsters feature adjustable retention. Locate the Phillips head screws near the trigger guard or light section. Tighten to increase retention, loosen to decrease it. We recommend using thread locker once you find your sweet spot. If you are still having issues please submit a ticket and we will assist.
Logistics & Route
What is Route Package Protection?
Route is a third-party protection service that covers your order in the event of loss, theft, or damage in transit. We highly recommend keeping this active for high-value orders.
What is your Warranty Information?
ANR Design offers a purchasable lifetime warranty on the Kydex® shell against cracking or breaking during normal use. Hardware is considered a consumable and may need replacement over time. The standard warranty is 30 days.
Transmission
SHOP HOURS OF OPS: Monday – Thursday (0700 – 1630 EST)
MIL/LE DEPT SALES: (603) 518-8650
